Language assistance and nondiscrimination

Free language help

Aller-Vista provides free language assistance to patients and caregivers. Many of our providers and staff speak Spanish, and several speak Arabic. For other languages, including American Sign Language, we arrange a qualified medical interpreter by phone or video at no cost to you. Just tell us when you book.

Nondiscrimination

Aller-Vista complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. We do not exclude people or treat them differently because of these characteristics.

We provide free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats, including large print.

If you believe we have failed to provide these services or discriminated in another way, you can file a grievance with our Patient Experience team at [email protected] or (817) 704-3182. You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights.